In most cases, orders are processed and shipped within 24 hours. We will hold an order if a backordered item is expected within a day. Shipping options are presented during checkout based on the shipping destination. For additional options or custom rate quotes, please contact us directly.
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- Order Tracking
- When tracking information is provided by a carrier, we will email this information to the customer provided that the customer was logged in when they placed their order. Express Mail International is the only method that provides tracking information for international shipments.Tracking information is NOT provided to those who use guest checkout. To qualify for tracking information on your next order,register an account today.
- United States UPS Transit Days
Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact customer service. Please note that while Second Day Air is a shipping option available to Alaska and Hawaii, Second Day Shipping cannot be guaranteed to all areas. Please contact customer service if you have questions about your shipping destination.
- FedEx Shipments
- We are unable to provide Federal Express shipping quotes online. If you would like to ship an order by FedEx, please contact customer service.
- Return Shipments
- Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment. Please fill out the Reply Card and Return/Exchange Form included with your shipment or call us for a return authorization number at 1-800-829-7408. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in. Please attach the pre-addressed shipping label from the Return/Exchange Form or mark the outside of the carton with the RA# from your customer service call.
Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of LAS as to the item’s condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Return shipping will only be refunded in the event of an error made by LAS. All COD’s sent to LAS will be refused and returned to sender.
- International Duty and Import Taxes
- Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
- International Orders over $800
- Automated shipping quotes are provided for customer convenience. For international orders over $800, the customer may be able to obtain a better shipping rate by contacting customer service before placing the order.
- Damaged or Lost Shipments
- For UPS, and most USPS shipments, we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent via UPS whenever possible.
If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 1-800-829-7408. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.
- International Claims for Lost Shipments
- Claims for lost packages require at least 30 days from the shipping date for the package to arrive before any claims may be filed. Contact customer service to report a claim.
- Shipping Promotions
- Current Promotions can be viewed on the Promotions Page.