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Customer Service TechXpert

Lancaster Archery Supply is an industry leading archery distributor and retailer. In addition to our thriving phone and web-based sales center, we also support a physical location with a pro shop and an archery training academy.


The Customer Service Techxpert (CST) is responsible for answering customer calls, live chats and emails to provide excellent customer service. Customer interaction will include but not be limited to placing orders, answering technical questions and providing assistance with all customer related concerns. The CST will provide efficient follow up as needed or requested by customers. Successfully work through customer grievances resulting in a satisfied customer. Maintain active and dynamic knowledge of archery products in inventory.


• Passion for archery as an all-encompassing sport, with experience in at least one discipline is required (Please include all archery knowledge/experience when applying to this position.)
• Basic computer skills, including experience with Microsoft Office
• Strong ability to communicate professionally both verbally and in writing with customers and employees
• Detail oriented with strength in multi-tasking
• Strong work ethic, self-motivating and able to work independently and in a team
• Ability to work in a fast paced environment
• Able to work evening and weekend hours
• Desire to uphold values and integrity of the company through sound ethical decisions


• Medical
• Dental
• Vision
• 401k with 3% Contribution and Profit Sharing
• Paid Vacation
• Paid Holidays
• Life Insurance
• Short Term & Long Term Disability Insurance
• Employee Discount

Job Type: Full Time

How to Apply:

Step 1: Complete our online Employment Application
Step 2: Submit your resume to [email protected] or mail resume to Lancaster Archery Supply, 21 Graybill Road, Leola, PA 17540